Exceptional LeaderFortunately, that is what we do best—make good leaders great, and great leaders exceptional. Reynolds Consulting, LLC is adding to its products and services by offering a new program for executives that will enable them to lead their organizations through a tough new climate, escape the gravitational pulls of the marketplace, and achieve growth rates that exceed the industry average.
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The Eight Deadly Sins of Leadership (part 2)

by Margaret Reynolds June 17, 2010

This is part 2 of a two-part blog. To read part 1, click here.
The number one goal is to understand the importance of leadership and spend time leading the organization, not just running it.
In my thirty years of business management experience, there is a list of leadership “sins” committed every day by well-intentioned executives. [...]

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The Eight Deadly Sins of Leadership (part 1)

by Margaret Reynolds June 15, 2010

This is part 1 of a two-part blog. To read part 2, click here.
Why do some companies succeed and others fail? Sure, part of it is the state of the economy, may be the industry they are in, could be how deep their pockets are. How much of it is leadership? Are we ready to [...]

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Wanted: Ordinary Heroes

by Margaret Reynolds May 31, 2010

On Memorial Day, we celebrate many ordinary heroes. People like you and me that had an opportunity to step up and do something special and took it. Many of those we celebrate today are war heroes. They fight for our freedom and perform heroic acts, risking their lives for us, and for their loved ones, [...]

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Courage

by Margaret Reynolds May 30, 2010

 (sent to me)
You’re a 19 year old kid. 
You’re critically wounded and dying in 
the jungle somewhere in the Central Highlands of Viet Nam . 
It’s November 11, 1967. 
LZ (landing zone) X-ray. 
Your unit is outnumbered 8-1 and the enemy fire is so intense, from 100 yards away, that your CO (commanding officer) has ordered the MedEvac helicopters to [...]

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Can banks get their mojo back?

by Margaret Reynolds May 27, 2010

Banking is a dirty word in some circles. The recent economic challenges have galvanized the public’s negative sentiment toward those greedy “Wall Street bankers”. What you may not know is many banks would agree with you. The cliché, “a few bad apples spoil it for the whole bunch” applies. Most banks are trying hard to [...]

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Check your ego at the door

by Margaret Reynolds May 19, 2010

Top leaders agree, exceptional leadership has no room for ego. Since we started this blog in February we have interviewed top leaders around the country and they all concur. Leaders of great performing companies can’t do it alone. They put the spotlight on their employees.
Jim Collins introduced the concept of Level 5 leadership in his [...]

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What is My Brand Worth?

by Margaret Reynolds May 6, 2010

A common question is: “How much is a brand really worth?” No one wants to hear “it depends,” but like so many other things, your brand value escalates with how much you invest in it. According to BrandZ, brands account for about 1/3 of the value of Fortune 500 companies. The combined value of all [...]

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The Branding Blueprint

by Margaret Reynolds May 4, 2010

The definition of a brand is “everything that gives an entity its recognition, meaning and value.” The brand perception held by the public, your customers and others familiar with your brand may or may not match the intended brand image. Crafting a brand blueprint is the process of identifying all the touch points your brand [...]

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Five Myths of Branding

by Margaret Reynolds April 29, 2010

Everybody knows what branding is, right? I used to think so, but I am no longer convinced. The definition of a brand is “everything that gives an entity its recognition, meaning and value.” Seems simple enough but there are many misunderstandings that inhibit branding execution and reaching the full potential of brand value. Here are some [...]

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Mad as #$%^ and not going to take it anymore!

by Margaret Reynolds April 27, 2010

Just back from a trip with a new dose of customer service frustration. I am reminded of the book by Ted Cohn, Why are you making it so hard for me to give you my money? His point isn’t that companies don’t want your money—they just don’t want to serve you to get it. No more [...]

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